24/7 Email & Chat Support — Included in All Plans
Every NAViCalC plan includes 24/7 email and chat support. No support tiers to unlock. No extra fees. When you need help, we are here.
Support Channels
24/7 email support on all plans. Typical response within 4 hours.
Chat Widget
In-app chat for quick questions. Available 24/7 on Growth and above.
Direct WhatsApp access on Business and Enterprise plans.
Phone
Scheduled phone calls available on Enterprise plan.
Response Time SLAs
| Priority | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| P1 — Critical | 8 hours | 4 hours | 1 hour | 1 hour |
| P2 — High | 24 hours | 12 hours | 4 hours | 4 hours |
| P3 — Medium | 48 hours | 24 hours | Same day | Same day |
| P4 — Low | 72 hours | 48 hours | 48 hours | 24 hours |
Self-Service Resources
- FAQ & Knowledge Base — Searchable documentation covering all modules, workflows, and configuration options.
- In-App Documentation — Contextual help links throughout the application for quick reference.
- Demo Environment — A pre-loaded sandbox with sample data so you can experiment without affecting live data.
- Video Tutorials — Step-by-step walkthroughs for common workflows and setup tasks.
Migration Support
Switching from another tool? We help you move your data — customers, vendors, products, inventory, invoices, payments, chart of accounts, and employees. Migration is free on the Business plan ($499/mo) and available as a standalone service ($15,000) for other plans.
Our migration process: data audit, field mapping, test import, validation, go-live import, and a post-migration review to ensure accuracy.